Over the last year I had the privilege of attending three item writing development (IDW) workshops at Citrix. All three were great experiences for many reasons.

I signed up to be a Subject Matter Expert (SME) last spring and was invited to the XenApp 6.5 CCA, CCAA, CCEE IDW in Ft. Lauderdale, FL in June, the XenServer 6.0 CCA …