In light of the whole Citrix/Epic fiasco at Kaiser Permanente, I decided to do a little digging to see just how qualified, certification-wise, the employees at KP are. Before anyone jumps to conclusions, I’m not stating that someone has to be Citrix certified to be a qualified Citrix architect or administrator. It just makes sense that if some people are going to throw Citrix under the bus the way that Justen Deal did in the ComputerWorld article, they should have to answer some questions about the qualifications, including certifications, of their Citrix architects and support staff.
First, I checked my own records for any accounts belonging to Deal or any KP employees. I found none. I figured that being the only Citrix-certification web site, and having a fairly large user-base, if KP employees were getting Citrix certified, surely they would have a profile here.
I emailed Deal, who is in charge of “developing curriculum and publications for both employee development and training”* with a few questions about Citrix certification and KP employees. He emailed me back, not to answer the questions, but to redirect me to another employee, Erik Gerard, who oversees their Citrix infrastructure. I’ve received no reply from him.
My questions were basic: Do you internally train the technical staff to implement Citrix products? Or is official Citrix training used? What percentage of the people directly involved in the Citrix end of this implementation are Citrix certified? CCA? CCEA? CCIA? Are those certifications up-to-date with the versions of Citrix products that you are implementing? Where do you feel KP stands on Citrix certification? Is it recommended? Required? Paid for by KP? None of the above?
Questions specifically for Deal: What is your stand on Citrix certification? Do you have any Citrix certifications? If so, what are they? If not, is it a future goal? Whose Citrix certification preparation products do you and other KP employees use/recommend? (I asked the last question as more of a curiosity since I have no records of KP employees in my database.)
I still don’t know if any of the KP employees involved in the Citrix/Epic implementation, including Deal, are Citrix certified. Here’s what I know: No KP employees, including Deal, are members of Citrixxperience.com, KP does their own in-house training, and Deal and Gerard haven’t answered my emails regarding Citrix certification. I’m still hoping to hear from them. Their silence is only heightening my suspicions.
*Taken from Justen’s Blog.
[tags]Citrix, Epic, Kaiser Permanente, HealthConnect, Justen Deal, certification, CCA, CCEA, CCIA[/tags]